Privacy policy
Privacy Policy
Effective Date: July 14, 2026
Our Commitment to Your Privacy
At FurlyWell, protecting your privacy is just as important as providing quality products for you and your pets. We are committed to being transparent about how we collect, use, share, and protect your personal information.
This Privacy Policy explains how your personal information is collected and processed when you visit www.furlywell.store, create an account, place an order, or otherwise interact with our website and services.
FurlyWell operates its online store using the Shopify platform, which provides a secure and reliable shopping experience. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
If there is any conflict between this Privacy Policy and our Terms of Service regarding the handling of your personal information, this Privacy Policy will govern.
Information We Collect
To provide our products and services, we collect certain information that identifies you or can reasonably be associated with you.
Depending on how you interact with FurlyWell, we may collect the following categories of information.
Contact Information
This may include:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
We use this information to process your orders, deliver your purchases, and communicate with you regarding your account or purchases.
Payment Information
When you make a purchase, your payment information is processed securely through our payment providers.
Depending on your payment method, this may include:
- Credit or debit card information
- Payment confirmation details
- Billing information
- Transaction details
For your security, FurlyWell does not directly store complete payment card information on our servers.
Account Information
If you choose to create an account with FurlyWell, we may collect:
- Username
- Password
- Saved addresses
- Wishlist items
- Account preferences
- Shopping history
You are responsible for keeping your account credentials secure and confidential.
Order & Transaction Information
To fulfill your purchases and improve your shopping experience, we may collect information regarding:
- Products viewed
- Products added to your cart
- Wishlist activity
- Purchase history
- Returns
- Exchanges
- Order cancellations
Customer Communications
Whenever you contact our support team, we may collect the information you voluntarily provide, including:
- Emails
- Contact forms
- Customer support requests
- Product inquiries
- Reviews
- Feedback
This allows us to respond to your questions and continually improve our customer service.
Device & Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Network information
- Unique device identifiers
This information helps us maintain the security, functionality, and performance of our website.
Website Usage Information
We may also collect information about how you interact with our website, including:
- Pages visited
- Products viewed
- Time spent on pages
- Navigation behavior
- Referral sources
- Shopping activity
This information helps us improve our website and provide a better shopping experience.
How We Collect Your Information
We collect information from several sources depending on how you interact with FurlyWell.
Information You Provide
We collect information directly from you whenever you:
- Place an order
- Create an account
- Subscribe to our emails
- Contact customer support
- Submit a product review
- Participate in promotions
- Complete forms on our website
Information Collected Automatically
Some information is collected automatically through cookies and similar technologies while you browse our website.
This may include:
- Device information
- Browser activity
- Shopping behavior
- Session information
- Website usage
These technologies help improve website functionality, personalize your experience, and better understand how customers use our store.
Information from Service Providers
To operate our business efficiently, we work with trusted third-party service providers who may collect or process information on our behalf.
These providers assist with services such as:
- Payment processing
- Website hosting
- Order fulfillment
- Shipping and logistics
- Customer support
- Analytics
- Fraud prevention
These providers receive only the information necessary to perform their services and are required to protect your information.
Information from Business Partners
In certain circumstances, we may receive information from advertising partners, marketing providers, analytics services, or other third-party integrations that help us improve our website, measure marketing performance, and personalize your shopping experience.
How We Use Your Information
We use the information we collect to operate our business, fulfill your orders, improve our services, and provide a secure shopping experience.
Specifically, your information may be used to:
Process Your Orders
Including to:
- Process payments
- Confirm purchases
- Prepare orders
- Coordinate shipping
- Process returns and exchanges
- Provide order updates
Improve Your Shopping Experience
Your information helps us:
- Remember your preferences
- Save your shopping cart
- Recommend products
- Improve website performance
- Personalize your browsing experience
Communicate With You
We may use your information to:
- Respond to customer support inquiries
- Send order confirmations
- Provide shipping updates
- Notify you about important account information
- Respond to questions or concerns
Marketing & Promotions
Where permitted by law, we may use your information to send:
- Promotional emails
- Product announcements
- Exclusive offers
- News and updates from FurlyWell
You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.
Security & Fraud Prevention
Your information helps us:
- Verify purchases
- Detect fraudulent activity
- Protect customer accounts
- Prevent unauthorized transactions
- Maintain the security of our website and services
Legal Compliance
We may use your information to:
- Comply with applicable laws and regulations
- Respond to lawful government requests
- Resolve disputes
- Enforce our policies and Terms of Service
- Protect the rights, property, and safety of FurlyWell, our customers, and others
When We Share Your Information
We respect your privacy and only share your personal information when it is necessary to operate our business, fulfill your orders, or comply with legal obligations.
Your information may be shared with:
- Shopify, to operate and maintain our online store.
- Payment processors to securely complete your purchases.
- Shipping carriers and fulfillment partners to prepare and deliver your orders.
- Website hosting, analytics, fraud prevention, and customer support providers.
- Marketing partners who help us provide relevant advertisements, where permitted by law.
We may also share information when:
- You request or authorize us to do so.
- It is necessary to comply with legal obligations.
- It is required to protect our business, customers, or legal rights.
- Our business undergoes a merger, acquisition, sale, or other business transaction.
We do not sell your personal information in the traditional sense. However, certain privacy laws may define targeted advertising or analytics sharing as a "sale" or "sharing" of personal information. Where applicable, you may have the right to opt out of these activities.
Our Relationship with Shopify
FurlyWell is powered by Shopify, which provides the technology that allows us to operate our online store securely.
Information you provide while using our website may be collected, processed, and stored by Shopify in accordance with Shopify's own Privacy Policy.
Shopify may also process certain information to:
- Secure transactions
- Prevent fraud
- Improve platform performance
- Enable checkout functionality
- Support website analytics
- Provide enhanced shopping experiences
Depending on your location, Shopify may process your information in countries other than your own.
For more information about how Shopify handles personal information, please review Shopify's Privacy Policy at:
Cookies & Similar Technologies
Like most modern websites, FurlyWell uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Keep your shopping cart active
- Improve website performance
- Measure website traffic
- Understand customer behavior
- Personalize your shopping experience
Some cookies are necessary for the website to function properly, while others help us improve our services or provide relevant advertising.
Depending on where you live, you may have the ability to manage your cookie preferences through your browser settings or applicable privacy controls.
Third-Party Websites
Our website may contain links to third-party websites or services that are not owned or controlled by FurlyWell.
We are not responsible for the privacy practices, content, or security of these external websites. We encourage you to review the privacy policies of any third-party website before providing personal information.
The inclusion of a third-party link does not imply endorsement by FurlyWell.
Children's Privacy
FurlyWell's website and services are not intended for children, and we do not knowingly collect personal information from individuals under the age required by applicable law.
If you believe a child has provided us with personal information, please contact us so we can promptly investigate and, where appropriate, delete the information.
As of the effective date of this Privacy Policy, FurlyWell does not knowingly sell or share the personal information of children in violation of applicable privacy laws.