Terms of service

Terms of Service

Effective Date: July 14, 2026

Welcome to FurlyWell

Welcome to FurlyWell. We're committed to providing quality pet care products alongside a secure, transparent, and enjoyable shopping experience.

These Terms of Service ("Terms") govern your access to and use of www.furlywell.store, including all products, services, features, content, and purchases made through our website.

By visiting our website or placing an order, you agree to be bound by these Terms, our Privacy Policy, Return & Refund Policy, Shipping Policy, and any additional policies referenced throughout our website.

If you do not agree with these Terms, please discontinue the use of our website and services.

Acceptance of These Terms

By using our website, you confirm that:

  • You are at least the age of majority in your state or country of residence, or you have obtained permission from a parent or legal guardian to use this website.

  • You will use our website only for lawful purposes.

  • You will not use our products or services in violation of any applicable laws or regulations.

  • You will not upload, distribute, or transmit malicious software, viruses, or harmful code through our website.

Failure to comply with these Terms may result in the suspension or termination of your access to FurlyWell's services.

Changes to Our Website & Services

We are continually improving FurlyWell to provide the best possible shopping experience.

As part of these improvements, we reserve the right to modify, suspend, or discontinue any portion of our website, products, services, or features at any time without prior notice.

We may also update product descriptions, pricing, promotional offers, website content, or technical features whenever necessary.

These changes will not affect completed purchases unless required by applicable law.

Eligibility & Account Responsibilities

Certain features of our website may require you to create an account.

If you choose to register an account with FurlyWell, you agree to:

  • Provide accurate and complete information.

  • Keep your account information up to date.

  • Maintain the confidentiality of your login credentials.

  • Accept responsibility for all activity conducted through your account.

You are responsible for safeguarding your password and any devices used to access your account.

If you believe your account has been accessed without authorization, please contact our Support Team immediately.

Accuracy of Website Information

We work hard to ensure that all information published on our website is accurate and up to date.

However, occasional errors relating to pricing, product descriptions, availability, promotions, or other information may occur.

FurlyWell reserves the right to:

  • Correct inaccuracies.

  • Update product information.

  • Modify product descriptions.

  • Correct pricing errors.

  • Cancel orders affected by obvious pricing or listing errors.

We appreciate your understanding should these rare situations occur.

Products & Availability

Our products are offered subject to availability.

Although we strive to maintain accurate inventory information, product availability may change without notice.

If an item becomes unavailable after your order has been placed, we'll contact you as soon as reasonably possible to discuss available options, which may include:

  • Waiting for the product to become available.

  • Selecting a comparable replacement.

  • Receiving a full refund.

We reserve the right to discontinue any product at any time.

Product images are intended to represent the products as accurately as possible. However, actual colors, textures, and appearance may vary slightly depending on your device, monitor settings, lighting conditions, or manufacturing updates.

Pricing

All prices displayed on www.furlywell.store are shown in the currency presented during checkout.

Prices, discounts, and promotional offers may change without prior notice.

While we make every effort to ensure pricing accuracy, occasional errors may occur.

If a pricing error is identified after an order has been placed, FurlyWell reserves the right to cancel the order and issue a full refund if payment has already been collected.

Payments

Payment must be successfully authorized before an order can be processed.

By submitting payment, you confirm that:

  • You are authorized to use the selected payment method.

  • Your billing information is accurate.

  • You authorize FurlyWell and our payment providers to process the applicable purchase amount.

Payments are securely processed by trusted third-party payment providers.

FurlyWell does not store complete payment card information on our own servers.

Order Acceptance

Submitting an order does not automatically guarantee its acceptance.

Each order is reviewed to confirm:

  • Successful payment authorization.

  • Product availability.

  • Pricing accuracy.

  • Compliance with these Terms of Service.

FurlyWell reserves the right to decline or cancel any order for reasons including:

  • Suspected fraudulent activity.

  • Unauthorized payment methods.

  • Inventory shortages.

  • Pricing or technical errors.

  • Violations of these Terms.

If payment has already been processed for a canceled order, a full refund will be issued to the original payment method.

Shipping & Delivery

Estimated delivery timeframes are provided for convenience only and are not guaranteed unless expressly stated.

Delivery times may vary due to factors outside of FurlyWell's control, including:

  • Carrier delays

  • Customs processing

  • Severe weather

  • High shipping volumes

  • Public holidays

  • Other unforeseen circumstances

Risk of loss and ownership of products transfers to the customer upon delivery by the shipping carrier.

Additional information regarding shipping procedures, estimated delivery times, and lost packages can be found in our Shipping Policy.

Returns & Refunds

Returns, refunds, replacements, and order cancellations are governed by our Return & Refund Policy.

By placing an order, you acknowledge that you have reviewed and understand the conditions outlined within that policy.

Where conflicts arise between individual situations, FurlyWell will review each request individually while applying the terms of our published Return & Refund Policy.

Promotions & Discount Codes

From time to time, FurlyWell may offer promotional discounts, coupon codes, or limited-time offers.

Unless otherwise stated:

  • Promotions cannot be combined.

  • Promotions have no cash value.

  • Expired promotions cannot be honored.

  • Promotions may be modified or withdrawn at any time.

FurlyWell reserves the right to cancel promotional discounts obtained through fraudulent or unauthorized means.

Subscription & Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, you agree to receive promotional emails regarding products, special offers, and store updates.

You may unsubscribe at any time by selecting the unsubscribe link included in our emails or by contacting our Support Team.

Opting out of promotional emails will not affect essential communications relating to your orders, account, or customer support requests.

Our Commitment

At FurlyWell, we believe trust is earned through honesty, transparency, and dependable service.

These Terms of Service are designed to clearly explain both your rights and our responsibilities while helping create a safe and enjoyable shopping experience for every customer.

If you ever have questions regarding these Terms or your order, our Support Team is always happy to assist.