Shipping policy

Shipping Policy

Effective Date: July 14, 2026

Our Commitment

At FurlyWell, we understand that once you place an order, you're excited to receive it. Our goal is to process every order promptly, provide reliable tracking, and keep you informed throughout every stage of the shipping process.

While we work hard to ensure your order arrives as quickly as possible, shipping times are estimates and may occasionally vary due to circumstances outside of our control. If your shipment experiences an unexpected delay, our Support Team is here to help.

Order Processing

Every order is carefully reviewed and prepared before shipment.

Processing Times

In-Stock / Ready-to-Ship Products

  • 1–3 business days

Custom, Personalized, or Pre-Order Products

  • 5–15 business days

Please refer to the individual product page for the most accurate processing timeframe, as certain items may require additional preparation before shipment.

Processing time begins once your order has been successfully placed and payment has been confirmed.

Orders are processed during normal business days and do not include weekends or public holidays.

Estimated Delivery Times

Once your order has been shipped, estimated delivery times are generally as follows:

Destination Estimated Delivery
Mainland China 3–5 Business Days
Southeast Asia & East Asia 5–10 Business Days
Europe 10–20 Business Days
North America 7–15 Business Days
Australia & New Zealand 10–20 Business Days
Middle East 20–40 Business Days
South America 20–40 Business Days
Africa 20–40 Business Days

These delivery estimates begin after your order has been shipped and should be considered approximate rather than guaranteed.

Delivery times may vary depending on customs processing, carrier operations, seasonal demand, weather conditions, public holidays, and other unforeseen circumstances.

Certain remote areas, islands, and rural locations may require additional delivery time.

Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor your shipment throughout its journey.

Please allow up to 48 hours after shipment for tracking information to become available.

For certain international destinations, tracking updates may be limited while the package is in transit or awaiting customs processing. This does not necessarily indicate that the shipment has stopped moving.

Shipping Delays

Although we work with trusted shipping partners, delays can occasionally occur for reasons beyond our control.

These may include:

  • Customs inspections

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Carrier transportation delays

  • Regional service interruptions

  • Government regulations

  • Other unforeseen circumstances

If your order is taking longer than expected, please contact our Support Team. We'll gladly review the shipment status and assist whenever possible.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your shipping information before submitting your order.

If you notice an error after placing your order, contact us immediately. While we'll do our best to update your shipping information, address changes may not be possible once your order has entered processing or has been shipped.

FurlyWell is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided during checkout.

Undeliverable Packages

Packages may be returned by the shipping carrier if:

  • An incorrect shipping address was provided.

  • Delivery attempts were unsuccessful.

  • The package was refused.

  • The package was not collected from the local carrier or pickup location within the required timeframe.

If a package is returned due to one of the situations above, additional shipping charges may apply if you request that the order be reshipped.

International Shipping

FurlyWell proudly ships to customers around the world.

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated at checkout.

Customs processing times vary by country and may affect the overall delivery timeframe.

Force Majeure

FurlyWell is not responsible for shipping delays or delivery interruptions caused by circumstances beyond our reasonable control.

These may include, but are not limited to:

  • Natural disasters

  • Severe weather

  • Floods

  • Earthquakes

  • Fires

  • Public health emergencies

  • Labor strikes

  • Government actions

  • Customs inspections

  • Transportation disruptions

  • International conflicts

  • Other force majeure events

If such events affect your shipment, we'll continue monitoring your order and provide updates whenever new information becomes available.

Need Assistance?

If you have any questions regarding your shipment or delivery, our Support Team is happy to assist.

Please contact us at:

Email: support@furlywell.store

Website: www.furlywell.store

To help us assist you as quickly as possible, please include:

  • Your order number

  • Your full name

  • A description of your shipping concern

We'll do our best to respond promptly and keep you informed throughout the process.

Our Promise

At FurlyWell, we know every order represents something special for both you and your pet. We're committed to providing clear communication, reliable shipping updates, and responsive customer support every step of the way.

Thank you for trusting FurlyWell with your purchase.